It is prior to make cancellation policy, you should be alway recommended to read all the cancellation rules before booking any trip that will be applied to your package. You have send a written request regarding cancellation of any tour
Any change of date or content cannot be guaranteed and shall be applied subject to availability. Any request for cancellation or change must be received by e-mail at toursgttourism.ae
· Less than 21 days, No deposit refund.
· When we have to buy entrance tickets in advance and pay for it (Burj khalifa, Burj al Arab, Water park, Helicopter Tour, etc) in case of cancellation, we will keep the amount paid for these tickets.
In case you prepaid the total amount of the tour, the cancellation policy is :
· Less than 21 days, 80% refund.
· 7 days prior the tour, No refund.
Any interruption of the tour during its delivery, at the client’s wishes, shall not give rise to any refund.
In the case of last minute cancellations, we keep 100 per tour for the guide booked.
When we have to buy entrance tickets in advance and pay for it (Burj khalifa, Burj al Arab, Water park, Helicopter Tour, etc) in case of cancellation, we will keep the amount paid for these tickets.
If a cancellation requires a refund of the amount, total or partial, the refund will be made within 14 days after the cancellation notice.
if any number of the party is prevented from travelling because of death, injury or serious illness of the client, close relative or friend, redundancy or jury service, it may be possible to transfer the booking to another suitable person or departure date or tour of similar standard and cost provided that written notice is confirmed by GOLDEN TALENT TOURISM (GTTOURISM) LLC If a refund is payable by GOLDEN TALENT TOURISM (GTTOURISM) LLC to the Client, the refund amount will be calculated according to the conditions as mentioned and with consideration of evidence of exceptional circumstances. GOLDEN TALENT TOURISM (GTTOURISM) LLC will not pay fees charged to the Client by the Client’s bank for processing the credited amount. Once hotel reservations have been confirmed, GOLDEN TALENT TOURISM (GTTOURISM) LLC reserves the right to substitute hotels listed with others of a similar category. Hotels reserve the right to close facilities due to operational reasons without prior notice.
A 'Client' is all persons named on the booking form intending to travel with us. A 'Product' is any service sold by GOLDEN TALENT TOURISM (GTTOURISM) LLC. All clients will be deemed to have read, understood and accepted all of our booking conditions. In order to confirm a booking the agent must have full payment of all payments due. A contract between the client and GOLDEN TALENT TOURISM (GTTOURISM) LLC comes into existence once we have confirmed the booking in writing and issued a confirmation. The person signing the booking form (that incorporates these terms and conditions) warrants that they have full authority to do so on behalf of all persons whose name appears thereon and confirms that all such persons are fully aware of and understand these terms and conditions. The said contract, including all matters rising from it, is subject to Law and the exclusive jurisdiction of the UAE courts. No employees or representatives of GOLDEN TALENT TOURISM (GTTOURISM) LLC have any right to alter, vary or waive any of these terms and conditions, nor to undertake any liability whatsoever on behalf of GOLDEN TALENT TOURISM (GTTOURISM) LLC, unless authorised in writing and signed by the CEO of GOLDEN TALENT TOURISM (GTTOURISM) LLC. GOLDEN TALENT TOURISM (GTTOURISM) LLC reserves the right to decline any booking at their discretion without further explanation.